PRIVACY POLICY

1. Introduction

EGE Waterberg, operated by Mabatlane Contracting (“EGE Waterberg”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, submit an enquiry, or use our services.

2. Who We Are

Business Name: Mabatlane Contracting
Trading Name: EGE Waterberg
Email: info@egewaterberg.co.za
Phone: 063 578 6722

3. Information We Collect

We may collect the following personal information:

• Your name and surname
• Your phone number
• Your email address
• Your physical address, if you provide it
• Details about the service you need
• Any information you include in a contact form, email, WhatsApp message, or phone enquiry
• Technical website information such as IP address, browser type, device information, and website usage data

4. How We Collect Information

We collect personal information when:

• you fill in a contact form on our website
• you phone, email, or message us
• you request a quote
• you ask about our services
• you use or browse our website

5. Why We Collect Your Information

We may use your information to:

• respond to your enquiries
• provide quotes and service information
• communicate with you about cattle and wildlife services
• arrange bookings, site visits, transport, permits, or related service support
• improve our website and customer service
• keep internal business records
• comply with legal or regulatory obligations

6. Legal Basis for Processing

Where South African law applies, we process personal information in line with the Protection of Personal Information Act, 2013 (“POPIA”). POPIA has been in force in stages since 2020, and the Information Regulator oversees compliance.

7. Sharing of Personal Information

We do not sell your personal information.

We may share your information only when reasonably necessary, including with:

• service providers who help us operate our website or business
• professional advisers
• transport, permit, or related service partners where needed to assist with your request
• authorities or regulators where required by law

We will only share the information needed for the relevant purpose.

8. Cookies and Website Data

Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and help us improve the user experience.

You can usually control cookies through your browser settings.

9. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

Even so, no online transmission or storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including legal, administrative, and record-keeping purposes.

11. Your Rights

Subject to applicable law, you may have the right to:

• ask what personal information we hold about you
• request correction of inaccurate information
• request deletion of information where appropriate
• object to certain processing
• withdraw consent where processing is based on consent
• lodge a complaint with the relevant regulator or authority

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties.

13. Children’s Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children without the required legal basis.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

EGE Waterberg
Email: info@egewaterberg.co.za
Phone: 063 578 6722